We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
BBFS Blaydon Biomass Fuel Supplies Ltd
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
ENplus A1 number: UK 392
2. What Personal Data We Collect
We only collect data we actually need to supply you and run our business:
| Situation | Data collected |
|---|---|
| Website order / quote request | Name, delivery address, email, phone, payment card details (processed via Stripe or Barclays – we never see full card numbers) |
| Telephone or email order | Name, address, email, phone, order history |
| Trade account application | Company name, registration number, trading address, credit references, director names |
| Delivery | Delivery instructions, access notes, safe-place photo (if you request) |
| Blown pellet delivery | Vehicle access details, hose distance, silo/garage photos (for future deliveries) |
| Website cookies & analytics | IP address, browser type, pages visited, time on site (Google Analytics 4 – anonymised) |
| Newsletter sign-up | Name & email address only |
| CCTV at our Blaydon yard | Vehicle registration and images of persons entering/exiting (retained 30 days) |
3. How We Use Your Data (Legal Bases)
| Purpose | Legal basis |
|---|---|
| Process and deliver your order | Contract performance |
| Take payment and prevent fraud | Contract performance & Legal obligation |
| Send order confirmations, delivery updates, invoices | Contract performance |
| Offer trade credit (credit checks) | Legitimate interests |
| Send marketing emails (offers, new products) | Consent (you can unsubscribe any time) |
| Improve our website and service | Legitimate interests |
| Comply with HMRC, health & safety, RHI audit requirements | Legal obligation |
4. Who We Share Your Data With
- Delivery partners (e.g. Palletways, Owens Transport, our own fleet drivers) – name, address, phone, access notes only
- Payment processors (Stripe, Barclays PDQ) – encrypted card data
- Credit reference agencies (when you apply for a 30-day account)
- Accountancy software (Xero) and email provider (Microsoft 365) – UK/EU hosted
- Google Analytics 4 (anonymised) and Meta Pixel (for advertising) – no personal identifiers sent
- HMRC, Woodsure, HETAS, ENplus auditors when required by law
We never sell your data to third parties.
5. How Long We Keep Your Data
| Data type | Retention period |
|---|---|
| Order & invoice records | 7 years (HMRC requirement) |
| Trade account & credit check data | Duration of account + 1 year |
| Marketing email list | Until you unsubscribe |
| Delivery photos & access notes | 2 years (for repeat delivery efficiency) |
| CCTV footage | 30 days |
6. Your Rights Under UK GDPR
You have the right to:
- Access your data (free subject access request)
- Rectify inaccurate data
- Erase your data (“right to be forgotten”) where we no longer need it
- Restrict processing
- Object to direct marketing (instant unsubscribe)
- Data portability
- Withdraw consent at any time
Contact privacy@bbfsblaydon.co.uk or write to us to exercise any right. We will respond within one month.
7. Security
- All online payments are processed on PCI-DSS compliant via Stripe/Barclays – we never store full card numbers
- Website is HTTPS encrypted
- Office computers and cloud storage are password-protected and regularly updated
- Staff receive annual data-protection training
8. Cookies & Website Tracking
Our site uses only necessary and analytical cookies. You can refuse non-essential cookies via the banner. Full cookie policy available at www.blaydonbiomass.com
9. Changes to This Policy
We may update this policy from time to time. The latest version is always published on our website with the update date shown.
10. Contact & Complaints
Questions or concerns?
Email: privacy@blaydonbiomass.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
Thank you for trusting BBFS Blaydon with your data – we treat it with the same care we give our pellets and timber.
